St. Joseph Church
Bristol, Connecticut

Deacon Robert M. Pallotti, D. Min
Pastoral Minister

Principled Negotiation

People: separate the people from the problem

Interests: focus on interests, not positions

Options: generate a variety of possibilities before deciding what to do

Criteria: Insist that the result be based on some objective standard

Resolving Conflicts

Listen Actively: this happens while being attentive and offering feedback usually by rephrasing the information to focus and clarify

Speak to be understood: use words that help to clarify and are understood by the group. Take time to define any terms that others may not be familiar with. The  issue at hand is effective communication.

Speak for a purpose: do not argue for the sake of arguing, Speak to a direct action or course of action.

Summarize major concerns for the group: then help move the group into consensus.

Compiled by Deacon Robert M. Pallotti, D. Min.
Created 12/10/1998